Should you wish to request to cancel a payment or obtain a refund, please email creditcards@jaspanllp.com or call (516) 746-8000 ext. 446. It is within the firm’s discretion, based upon the relevant circumstances, whether to approve a cancellation or refund. In order to process a cancellation or refund, the following information must be provided: (1) your name, (2) payment authorization code provided on the receipt of the credit card transaction, and; (3) the last four digits of the card used to make the payment. Cancellations: Requests to cancel a payment must be received by 4:00 PM on the date the payment is made. Refunds: Requests for a full or partial refund must be received within three (3) days of the original credit card processing date. An approved refund will be initiated by our firm within one business day of the refund request, unless that request is received during the afternoon on a Friday or on a holiday.
A receipt for the cancellation or refund will be emailed and/or mailed to you as soon as it is processed. Please keep in mind that your card issuer has control over when the refunded amount is credited to your account.